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You can request the exchange within 15 (fifteen) calendar days after receiving your order, but be aware of the following rules:
– You must submit all items of the exchange request;
– The product must be returned in its original packaging, if any;
– The product must not contain signs of use.
– The product must contain all tags intact;
If the rules are not followed, the exchange request items will not be collected by the carrier or will be returned to you.
Requesting the exchange of your product is very simple! Please contact us by e-mail: phillipe@institutomarcosdaniel and we will respond with all instructions.
When requesting a return, you can choose between receiving the amount paid back, according to the payment method for the order, or a money exchange voucher. In case of purchase via bank slip, the amount paid for the product will be deposited in an account within 5 working days.
We suggest you check the branch and digit account numbers (if any) on your card. If you have a joint account, the data entered must be from the first cardholder, otherwise there will be a delay in the refund due to incorrect data. For purchases made with a credit card, the refund is requested from the credit card company and it may take one to two invoices to be made. If you choose a voucher, it will be released after the return of the returned item and quality analysis. You can use it on any product on the website. If the value of the chosen product is less than the value of the voucher, you can request the rest of the money or use the remaining value of the voucher. If the value of the product chosen is greater than the value of the voucher, you must pay the difference by choosing one of the payment methods on the website.